• Worldz Travel LLC – IATA & CLIA Certified Partner

At Worldz Travel LLC, we strive to provide a seamless booking experience. Because we act as a Specialized Personal Concierge, our policy aligns with our global transport and hospitality partners (Airlines, Hotels, Cruise Lines and Tour Operators).

9A. General Cancellation Windows

Cancellation fees are calculated based on the date we receive your written notification via email to support@worldztravel.com.

• Cancellation PeriodRefund EligibilityMore than 91 days before departureFull Refund (less non-refundable deposits & concierge fees)90 – 61 days before departure75% Refund of total booking value60 – 31 days before departure50% Refund of total booking value30 days or less before departure0% Refund (100% Cancellation Penalty)

Note: Specific Luxury Cruise and Tailor-made Tour itineraries may have stricter windows. Always refer to your specific booking voucher for "Supplier-Specific" terms.

9B. Service-Specific Rules

• Flight Bookings: Most "Premier" or "Discounted" airfares are non-refundable and non-changeable per airline rules. If a refund is permitted, a standard airline processing fee plus our agency service fee will apply.
  Hotels & Car Rentals: Cancellations made within 48–72 hours of the check-in/pick-up date are typically subject to a "One Night/Day" penalty or 100% charge, depending on the property.
  Bespoke Cruises: As Per CLIA guidelines, cruise deposits are often non-refundable. Cancellations within 90 days of sailing usually incur tiered penalties.

9C. Refund Processing Timeline

• Method of Refund: All refunds are credited back to the original payment method (Credit Card, Debit Card, or Bank Account) used during the initial transaction. We cannot issue refunds via cash or to a different card.
  Internal Review: Once your request is received, our Expert Team will process the authorization within 10–14 business days.
  Bank Processing: After we initiate the refund via Stripe, it typically takes 10–14 business days for the funds to appear on your bank statement. This timeline is dictated by your financial institution.

9D. Non-Refundable Charges

• Concierge Planning Fees: Professional fees for curated luxury itineraries are non-refundable once the itinerary is delivered.
  Transaction Fees: Processing fees incurred at the time of booking may be non-refundable depending on the specific region and transaction type.
  No-Shows: No refunds will be issued for "No-Shows" or unused portions of a trip (e.g., unused hotel nights or missed transfers).

9E. Force Majeure & Protection

Worldz Travel LLC strongly recommends purchasing Travel Insurance. In cases of "Force Majeure" (natural disasters, pandemics, strikes), refunds are subject to the specific "Travel Credit" or "Refund" policies issued by the Airline or Hotel supplier.

9F. Contact our Expert Team

If you need to cancel or modify a booking, please call us instantly:

Email: support@worldztravel.com
Phone: +1 (888) 859-7280
Address: 5900 Balcones Dr, STE 100, Austin, TX, 78731 USA.

By completing your purchase on our Secure OTA platform, you confirm that you have read and accepted this Refund & Cancellation Policy